International Hospitality Enterprises

  • Localización PR-San Juan
    # de posiciones
    2
    Departamento
    Food & Beverage / Alimentos y Bebidas
    Tipo
    Regular Full-Time
    Location : Zip
    00979
    Location : Street
    7012 Ave Boca de Cangrejos
  • Descripción general

    The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

    Responsabilidades

    • Supports team and performs supervisory duties on a daily basis.
    • Manages inventories and stock, including keeping detailed records of sales, and advising management on ordering where necessary
    • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
    • Assists management with hiring processes and new team member training
    • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
    • Communicates deadlines and sales goals to team members
    • Develops strategies to promote team member adherence to company regulations and performance goals
    • Conducts team daily briefings to update members on best practices and continuing expectations
    • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
    • Ensures company brand materials and physical working spaces meet and exceed company presentation standards
    • Provides quality customer service, interacting with customers, answering customer enquiries, and effectively handling customer complaints

    Cualificaciones

    • Able to handle difficult situations effectively
    • Able to work quickly and efficiently, especially under pressure
    • Technical food & beverage knowledge and expertise
    • Guest-focused personality
    • Strong Oral and Written Communication Skills,
    • Self-starting individual
    • Fully Bilingual a Must (Spanish/English)

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