International Hospitality Enterprises

Reservations Agent

PR-San Juan
Departamento
Guest Services / Servicio al Huesped
Tipo
Regular Full-Time

Descripción general

The hotel business functions seven days a week, 24 hours a day. All Team Members must realize this fact and be aware that at all times it may be necessary to move Team Members from their accustomed shift as business demands change. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

 

 

Responsabilidades

  • Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner.
  • Answer all phone calls promptly
  • Handle all incoming faxes and reply to them in a courteous manner
  • Process and respond to reservation requests efficiently and effectively  
  • Handle reservation requests from other departments
  • Understand the hotel's cancellation policy
  • Understand the hotel's no-show policy
  • Understand the hotel's credit policy
  • Be aware at all times of the selling status, rates, packages and groups coming into the hotel
  • Ensure you have a complete understanding of PMS system
  • Understand how the Group Sales department and Front Desk relate to the Reservations Department
  • Support the Sales team In making follow-up calls to corporat

Cualificaciones

  • Direct telephone sales skills
  • Working knowledge of the reservation 3-step sales process
  • Experience with multi-brand selling
  • Basic knowledge of MS word and Excel
  • Enthusiastic and motivated
  • Strong communication skills
  • Detail oriented and accurate in work

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